I have been on hold/transferred/talking to CS reps for the last hour and fifteen minutes… AND I’M STILL ON HOLD.
That’s because after an hour on the phone and speaking to four different people, THEY HUNG UP ON ME WHEN I WAS SUPPOSEDLY GOING TO GET TRANSFERRED TO ANOTHER DEPARTMENT.
So now I have to start the process all over again.
I’m trying really hard not to yell at the CS rep who is trying to help me now.
UPDATE @ 5:03pm: TWO HOURS later, my issue is supposedly resolved. Did I mention I spent over an hour on the phone with them on Monday and my issue was supposedly resolved then, too? Grrrrrrrrrrr
GRRRRRRRRRRR!!! (that’s empathy for your situation.)
Sometimes you wonder if it would just be easier to switch carriers, since you can now take your number with you, than to struggle with Help Desks. Eeeesh.
I never liked Cingular even when they were AT & T and Cellular One and others. I use T-Mobile now and while not perfect, they are OK - and their phones work in England.